Shipping and returns

Shipping policy (Perth, Australia)

Processing time

Orders are processed within 1–2 business days (Monday–Friday).

Shipping within Australia

• Standard shipping: 3–7 business days
• Express shipping: 1–3 business days

Local Perth delivery / Free local pickup available

Same or next business day delivery option available.

Shipping costs

Calculated at checkout based on location and weight.

Tracking

All orders include tracking. You'll receive a tracking number once dispatched.

Delays / Lost parcels

Once your order is shipped, delays may occur with carriers. If your parcel is lost or damaged, contact us at info@ilumakids.com and we’ll assist.